Returns and Exchange

If the items you receive have quality issues, please send email to info@urbanshoppingmart.com with your order no. and pictures of your item within 7 days upon receipt. Items must be returned in the original box and must include all the original tag, label and packaging.

Please note that only one refund request can be made per each order. Items cannot be returned/refunded for non-quality reasons.

Currently, we offer 2 refund methods including:

Refund to your dollar account, which can be used in your next purchase.
Refund to your original account within 4-6 weeks, upon confirmation.

If there is any dispute, urbanshoppingmart.com reserves the right of final decision.